Manufacturer Warranty

Best Price Guarantee

Quai Lafantaisie makes every effort to offer the most competitive prices through its best price guarantee on fixed, semi-floating, or floating docks. If an equivalent product is sold by a competitor at a lower price, we will match the price and provide an additional 5% discount.

Here are the conditions that must be met:

  1. Proof of Competitive Price

    Provide an original printed or digital copy of the competitor's price to benefit from our best price guarantee.

  2. Product Verification

    The product must be comparable (configuration, size, color, materials, buoyancy).

  3. Product and Price Validation

    • The product must not be a special order.
    • The product must be new.
    • The price must be listed in Canadian dollars.
    • The price must be final (including transport, customs, and handling fees, etc.).
    • The product must not be on clearance.

Products offered by individuals or on individual sales sites are not accepted.

Terms and restrictions may apply.

Please consult a member of our team in-store or contact our customer service for more details.

Structures and Accessories

Quai Lafantaisie offers a 20-year warranty on aluminum structures and welds and a 2-year warranty on all accessories. Solar light recharge components are covered by a 1-year warranty.

Coatings

Due to their organic nature, wooden surfaces are not covered by the warranty.

Limitations

To honor the warranty, products must be used appropriately. In cases such as improper installation, incorrect adjustments, improper storage, inappropriate assembly, accidents, negligence, or unexpected weather phenomena, the warranty cannot be applied. Physical damage caused by human action or inaction is not covered. Any repairs, installations, or modifications performed by third parties other than Quai Lafantaisie void the warranty.

Conditions

In case of defects, Quai Lafantaisie is committed to repairing or replacing the part if repair is not possible. Quai Lafantaisie reserves the right to determine the procedure. Transportation and handling fees are not covered by the warranty. It is the responsibility of the product owner to inquire about the storage and maintenance of products purchased from Quai Lafantaisie. This full warranty is limited to the original purchaser and is non-transferable.